It is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITIL® V3 practices for Service Management.
ITIL Objectives
Overview of the ITIL – It comprise of Five volumes:
Service Design
Service Operation
Service Transition
Service Strategy
Continual Service Improvement (CSI)
This course would benefit in particular: